Thursday, September 20, 2007

I'm Tired of the Fine Print

I was trying to bundle my Mom's phone, internet, cell service and Direct TV all together and save her some money. Since my Dad died her income has slashed by over half, with his retirement and Social Security gone she's having to watch her spending. So I went to AT & T's home page, where you can bundle everything together to save money. The first part is getting phone service. I clicked on the local and long distance plan and it comes up in the right hand corner of the page with a big WHAT YOU PAY and tells you how much the plans costs so far. Than you go to internet and it adds in the amount for the plan you check, than cell and finally direct tv, until it gives you a final price for the package. I decided to call and talk to an operator too while I was looking online, since it wasn't my services I wanted to hear what was best. Well I clicked on the phone services and came up with a number that was about half of what she was paying now. Great I thought. No, the person on the other end of the phone told me, read the fine print...that doesn't include tax, wire line service, and a bunch of etc and etc. Well, if all that has to be included in the price, shouldn't that price with all this extras be what shows in the WHAT YOU PAY box? No, that's the fine print, she tried to explain it to me, but what it boils down to is that when you add all that fine print mumbo jumbo the price comes up to what she is currently paying. I don't know, to me this is all pretty jerky, it runs close to bait and switch as far as I'm concerned. It lets you think you're going to save all this money and get it at a great price and you end up almost paying twice what it shows you. All I know is I'm disgusted and upset that I couldn't help my Mom.

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