I Hate Charter Communications

Ok, I had just got back from Disney World, had time to post a few pictures. Was planning on posting more pictures and maybe even a few words and what happens? My cable and internet go down. They're both connected, coming from that fine upstanding company Charter Communications. I call them, they tell me someone will call me within a hour to give me details on when they can come fix my said problems. An hour goes by, I stay calm, figuring things could be busy. I don't want to be one of those people that call right on the hour screaming about them forgetting me. So I give them another hour. The person I get this time all but laughs at me when I tell them I was told someone would call me back within an hour. No, no, no she says. It will be at least a day.

So without going into a lot of boring give and take over the next few days that was the essence of my conversations with the people at the other end of the phone that represent Charter. Everytime I called I was given a different story. Once they even canceled my appointment. The first thing they ask you everytime you call is for your phone number. Once I call the person complained that the tech didn't have my number to reach me, this after repeately being told I didn't have to be home. I maybe not so politely pointed out that they had my phone number about a dozen times. By this point what little patience I had was quickly leaving me. She commented that whoever had taken my problem down had forgot to put it on the sheet they fill out. And that's my fault how?!?

They promise no more than 48 hours to get a problem fixed. It took four days to get mine fixed. And I would have been allright with that, maybe a little cranky but understanding if they had told me that so at the start. But everyone I talked to promised me something different everytime. A call back that never came. A tech showing up within a day that never came.

And I knew what the problem was. I have new neighbors behind me. They were looking for their water values which are underground. No one could tell them where they were so they've been doing a lot of digging. They accidentally cut my cable. I even went out and pulled the cut cable up and left it standing up so the tech could find it easier. I told this to everyone I talked to.

When a tech finally showed up it took him all of five minutes to fix the problem. Now I have cable and internet. But I am way behind on posting here and checking out other blogs.

(The problem is that companies like Charter have a monopoly on their services. One cable company per town. Why do they care how bad their service is? They figure where else are you going to go to?)