Sunday, June 28, 2009

Some Good Words About Charter

Charter Communications, Inc.Image via Wikipedia

I've complained on this blog enough times about Charter Communications that I figured when they did something good I should mention it. I decided to drop my cable services and go with Direct TV. At the time I was getting the basic cable package, which pretty much meant local stations and a bunch of shopping channels. For about ten dollars more than what I was paying for this package I could get a package from Direct TV with about a hundred channels. Yes, I know, of those 100 channels a lot will be junk, but I'll get USA, Sci-fi, FX and some others that have some of the shows I want to watch. Plus for the first three months I get Showtime free...which means Weeds and Dexter.

I decided to keep my internet connection through Charter. After talking to some people, including some people at Best Buy, I was told that they offered the best service and best deal with the internet.

I went to the Charter's office with my cable box and explained to the lady behind the desk that I wanted to cancel my cable subscription but still wanted to continue my internet connection. She clicked on a few things and told me that they were offering a special on internet connection for $29.99 for 24 months. I was currently paying $44.99 a month for the same internet speed. And 24 months was 2 years! So she switched me to this new plan.

So for the extra ten dollars or so I was going to spend on Direct TV I'm now saving on my internet connection, which should make the total of all this to be about what I was paying before.

Like I said at the start of this post, I've made more than my share of complaints about Charter Communications, so just had to share with everyone when they do something really good.

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Umatter2Charter said...


My name is Eric Ketzer, and I am a Manager with Charter Communications. I just wanted to thank you for staying with us for Internet and signing up with the Price Guarantee. It really is a GREAT package.

If you have any questions or concerns, please feel free to reach out to us at

Have a fantastic week...Eric

Travis said...

That's excellent! It can be so rare to find good customer service these days. You're right...when you find it you should thank it and recognize it.

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