When I decided to go with DirectTV it was a simple process. I managed to do it all online and never even had to talk to a person. A few clicks and it was all arranged, the day and time of set up included. But try to drop something and it's another matter entirely. They offered so many months of "free" Showtime when I signed up. But it's really not free, they get you when you forget about it when the "free" part ends and you end up paying for it. Which is what happened and what I wanted to change. I wanted to drop Showtime now that it was no longer free and I had to pay for it. But can you go online and drop it with a click? Of course not. You have to call the 800 number and go through the recorded questions and press the correct buttons and than you're still not finished. Than it connects you to a live person who you have to confirm you want to cancel. Unless their system is down of the night and they can't do anything.
Call back tomorrow.
If it was this hard to subscribe I bet they wouldn't get as many people.
1 comment:
They really do get you, one way or another.
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